Latest Update: 11 Apr 2023 12:10 AM IST
Please note that from our side restore task has been completed. All clients has been provided with latest data available on backups with us. The old server has been canceled as is OS crashed and were not able to boot the OS.
Login details of new plesk panel sent to all customers via email.
- In case your outlook not working make sure to reset all email ids password first then after reconfigure your outlook with new password set only. Outlook details as mentioned at https://billing.webji.in/knowledgebase/5155/Hostname-to-setup-outlook-or-phone-email-client-for-server-IP-23.88.97.194.html
- In case your database driven application / website not working > Then reset the db user password and update your connection string with MSSQL hostname values as mentioned at https://billing.webji.in/knowledgebase/5148/What-are-SQL-hostname-for-23.88.97.194-.html
Please note, in case if your ac is missing or facing any issue to access any service ac hosted on server IP 89.163.208.34 which is still not working then feel free to contact us at support@webji.services as soon as possible.
Update: 10 Apr 2023 01:09 PM IST
We are restoring the accounts of old server IP 89.163.208.34 on to new server IP 23.88.97.194. Kindly note the following:
1. All MSSQL databases are upgraded and restored on MSSQL 2014 on new server. MSSQL hostname info for your backend code to update your connection strings, if any as mentioned at https://billing.webji.in/knowledgebase/5148/What-are-SQL-hostname-for-23.88.97.194-.html
2. Any database, plesk panel, email ids password are reset to random secure password after restore thus you need to reset them from your end before reusing the same.
3. As soon as your ac restore is completed we will send your web hosting ac new login details of plesk panel on new server via email. Once received your need to login and reset your password of database, email ids etc to the preferred one by you.
Please make sure to reset your password for db user + update your connection strings and also all your email id password to be reset before you restart using them as during manual restore the password data is set to random for all accounts.
For your mail plesk panel our team will reset and send you new password via email as required, once restore of your ac is completed.
Update: 10 Apr 2023 12:19 PM IST
We cannot recover the Windows OS thus manual restore is being done right now.
Please note that manual restoration is a time-consuming process and may take longer. We are working on it. As soon as your ac is restored, the website shall start working.
In case you already have the backup with you and want to restore your data from your end to speed up the process, then let us know at support@webji.services in that case we can share you new login details of your new shared hosting ac in replacement and share your new login details so that you can restore backup available at your end.
Sorry for the inconvenience caused due to this technical issue. We are working on the same with high priority and will keep you posted asap.
Previous Update: 10 Apr 2023 07:57 AM IST
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We regret to inform you that our monitoring has detected that the shared server IP 89.163.208.34 is currently down. As per our preliminary findings, it appears that the Windows operating system on the server has become corrupted. Our team is currently exploring all available options to resolve the issue and restore service as quickly as possible.
In the event that a full restoration of the server is required, all accounts on the affected server may need to be restored using available backups. We understand that this process can be time-consuming and may take several hours to complete. We kindly request your cooperation during this time and assure you that we are doing everything possible to restore service as quickly as possible.
We will continue to provide updates on the status of the issue and restoration efforts through this announcent. We kindly ask you to monitor this same announcent link for the latest updates.
We apologize for any inconvenience this outage may have caused, and we thank you for your patience and cooperation.
