Traceroute is a tool used to diagnose network-related issues. It does this by displaying the route to the destination specified - a domain name or an IP address - and records how long it takes packets to reach that destination. Occasionally, we may ask you to perform a traceroute. Here's how to do it on our 3 hosting platforms:
Windows
Click 'Start'
Type in Run and then click on the icon that appears (a box should open)
Type cmd and then press OK to open the command prompt
In the window that appears, type in: tracert yourdomain.com (or the IP address depending on the issue) and then press 'Enter'.
Apple MacOS
Browse to Applications -> Utilities -> Network Utility -> Traceroute
Enter the domain or IP address you need to diagnose, then select Trace
Linux
Open a Terminal window
Type: traceroute yourdomain.com (or replace 'yourdomain.com' with an IP address if requested to do so)
