- Reset your email id password
- Scan your local PCs or Laptops with any 2 leading antivirus.
- Never have the same password for more than one email id
- Never use easy to crack password, always use a good strong password. Some of the samples you can see from https://randomkeygen.com/
- It's advised that you use Plesk Panel inbuilt password reset tool if your emails are on plesk panel screenshot at https://share.getcloudapp.com/JruGQJg4 for that first you need to click on Generate button and then after clicking on Show button to see the Plesk generated random secure password and save that password safe with you somewhere securely.
- Never use any pirated OS/software as software / OS is hacked by cybercriminals and you can't imagine where they have left any malware or virus in those pirated copies of OS or software.
- No antivirus can guarantee you a 100% clean computer so if you have an antivirus it doesn’t mean it can't get virus or malware infection. As not anyone protects you with 100% malware or viruses. So always advice you to scan computers with 2 leading antivirus specially when you facing email security or any related issues.
Some of the malware scanners (free versions) are:
McAfee Stinger - https://www.mcafee.com/enterprise/en-in/downloads/free-tools/stinger.html
Malwarebytes https://www.malwarebytes.com/mwb-download/thankyou/
Norton Power Eraser https://support.norton.com/sp/static/external/tools/npe.html
Windows Malicious Software Removal Tool (MSRT) https://www.microsoft.com/en-us/download/details.aspx?id=9905
What is the most possible cause of such issues?
Any user-side security implementation needs to be taken care by user side required steps are mentioned above in this kb article. We are not sure and cant comment why the user id is getting compromised!
All the information shared in the above steps is best of our knowledge and for last 15 years those same steps helped every single client ever faced such issues.
- Many users decide not to update their password for years - the same is not advised.
- Many time users are found using same passwords on many other ids - the same is not advised.
- Many time users found using pirated software or OS - the same is not advised.
- Many times we find user using insecure password or name@123 or similar other less secure password. - the same is not advised.
We are not sure which one is the client issue, you need to contact your hardware maintenance service provider for further security enhancement at the local pc. For more details refer to kb article at https://billing.webji.in/knowledgebase/4884/How-to-secure-my-website-What-basic-steps-to-follow-for-it.html
As a service provider if any incident happens we inform you of steps to follow and take care of the same is requested to be followed without any delay to avoid a repeat of the event.
