If you don't have backup or codes, so you need access to infected data/files at your own risk:
Then you can ask our team at support@webji.services to unsuspend for now, but make sure you read the risk involved in reusing codes, as mentioned at https://billing.webji.in/knowledgebase/4894/I-have-malware-infection-on-my-website-how-can-I-download-the-website-backup-of-infected-data.html
The steps to follow are still the same https://billing.webji.in/knowledgebase/4823/All-in-one-Guide-to-malware-infection.html However, if the malware issue repeats, we may not host your website on our network knowing you have already decided to opt for a risky option to reuse the same infected website codes.
Any such unsuspend will be one time to help you fix the issue and you need to ask for that when you are 100% ready to fix it on an immediate basis only. Any repeat TOS violation or abuse issue may result in an abuse fee to be paid for admin time or permanent suspension of your web hosting ac from our network to protect our servers and network.
If any illegal content is there or your ac involved in spamming, then our team can't unsuspend until they remove the suspected files/folders. If you ask for unsuspend with malware-infected files, you need to take ownership of the case and update us within 2 hrs of unsuspend, after fixing all issues and securing your codes. How you secure your cms-based website that depends on the cms you are using, and you shall consult with your web developer for the same.
The best steps, in this case, can be:
- Email our team for 2 hrs unsuspend > Download your all codes after unsuspend is done from our team side > Remove all files yourself from server > Upload an under maintenance page for your website visitor if required.
- Fix it locally on your pc or localhost (xampp or wamp or any local server software at your own decision)
- Review each and every file and make sure that website cms is updated to latest cms version
- Reupload a clean copy of the website.
We cant host malware websites on our network if there is a malware issue that needs to be resolved by your developer side as soon as it came to notice or information. You are not allowed to ask for a one-time unsuspend and then still after a few hrs, the malware files are there.
