How to contact WebJi® support team for support services? Print

How to contact the WebJi ® support team?

WebJi® offers you 24x7 support via email & live chat on our website.

To find instant answers to quick queries, please visit our documentation at https://billing.webji.in/knowledgebase 
24x7 support is available via email at support@webji.services. Our average first reply time is less than 30 min, except if any case requires detailed investigation or admin-level intervention. Most of the basic level queries are even replied to in a few minutes, so once emailed to our support team, please provide a reasonable time for check/investigation and kindly wait for our email update on the same.
Sending multiple emails to spam death, our helpdesk is not allowed - if this happens, your support priorities will be automatically lowered and might be delayed or inaccurate support due to understanding the issue as it's easy for techs to read your reply on the same thread sending; as new email creates a new case for them.
24x7 chat support is only available for sales or billing queries. Due to security and privacy reasons, technical queries need to be sent from the registered ID to support@webji.services via email only.
If you want to view or reply to any of your old support tickets, you can reply to our last email from your mailbox to continue the communication, if necessary, on the same ticket.
If you have a billing query, then we request you to first login to your billing account with us at https://webji.in/billing/ and then only open the chat from the same page where you are already logged in to the billing account.
We provide support services on a shared resources basis; having live chat doesn't mean dedicated staff, if you have shared your query and our tech's request for some time for it, please cooperate with support procedures.
Any form of free chat system abuse will not be accepted and may result in a permanent ban on chat support for your ID.
Please support is for general queries only for technical queries, make sure to contact via email only from the registered email id to support@webji.services
Abuse or TOS violation cases can be discussed in writing over email only. Any support request for a TOS violation/abuse case over the chat or phone will not be possible as details are required in written records over email.
Sending the same query over chat/email is not recommended as may result in dual communication or any misunderstanding due to multiple threads for the same query. So if you have emailed or a chat request, kindly permit a reasonable time rather than sending more emails or chat requests for the same.
Unlike any other company our support over email is not slow. Most of the time, the first reply time of our support on email is < 30 minutes, which is above the web hosting industry/ Most queries are resolved instantly or on the same day wherever possible, except if the nature of the query is complicated.
If you have some team members working for you and you want to authorize them also for support with us, then please make sure to add your team member's email ID as an authorized sub-account before asking them to send us an email. How billing account holder can add an account to authorize any additional email IDs for support with webji? steps as mentioned at https://billing.webji.in/knowledgebase/4750/How-to-add-new-user-as-authorized-sub-account-for-service-support-with-webji.html 

Technical Support services are 24x7 available via email at support@webji.services with fast reply time.