Yes, we also offer managed support add-ons for servers outside the WebJi® network, in case you have set up it outside WebJi® services. Please check and order any of our managed support add-on plans from https://webji.in/billing/store/managed-server-cloud-backups
Features of that plan are as follows:
- All in one package (support + cloud backups) for your server.
- Linux & Windows VPS/dedicated server support.
- Max. the length allowed per query - 24 hrs. After 24 hours, new credit is used.
- Data migration / Onetime Server hardening / Server setup not included
- Daily regular support queries included
- Hardware support is not included (if the server is outside the webji network).
- Backup agent price included in the plan
- No additional fee for remote backup storage.
- 1 Service plan order is required per server.
To support any remote services, the following details will be required:
RDP administrator / SSH root login details along with the error or issue you face, so that our team can check and update you accordingly.
For any additional queries, please contact us at support@webji.services
