As you manage a domain reseller account, it is essential to understand the domain reseller terminology and options and use the right option to execute the order. A case where the domain name renewal is processed, but the invoice is still pending, and you have collected money offline with your client is when you select the incorrect option when placing the domain renewal or registration order.
To avoid this, you need to make sure at the last step at the time of placing a domain registration or domain renewal order inside your domain reseller ac you shall always make sure to choose "Execute the order but cancel the invoice" and never use "Keep the invoice"
For now if you want to cancel the pending invoice which is already collected by you with client offline follow the steps as mentioned below:
- Login to domain reseller ac
- Click on My Billing > Summary
- Now Click on "Click here" on the next page
- Now select the required domain name from the list of domain names for which you want to cancel and click on "Cancel as Bad Debt"
