Here is how our support works:
- Around-the-Clock Email Support: Our support team is available 24/7 via email, ensuring a prompt response typically within 60 minutes, and often even quicker within 30 minutes.
- Knowledge Base Access: For immediate assistance, please visit our extensive knowledge base with pre-written answers to frequently asked questions at https://billing.webji.in/knowledgebase.
- Email as Primary Communication: To maintain security, privacy, and efficiency, we primarily offer support through email at support@webji.services, ensuring timely responses to all inquiries.
- Telephone Support: Available during IST office hours at +91 141 4941811 for general inquiries. Please note that we do not offer technical support services over the phone.
- Experienced Support Team: With 18 years of experience in web hosting support, our team efficiently handles issues via email without the need for telephone support. If a phone discussion is deemed necessary, you may request an administrative callback at https://billing.webji.in/store/addons-sharedreseller-hosting/admin-on-phone-callback-to-you. Our senior admin will contact you directly.
- Client Cooperation: Timely responses from clients to the same support ticket can expedite resolution. To avoid delays and misunderstandings, we encourage maintaining communication within the originally generated ticket after a chat session. On a repeat basis, a new chat session will only delay the case and won't be allowed, as once a chat is done, all future replies will be on the same support ticket, especially if we are looking for the quickest resolution.
- Senior-Level Support Via Email: We provide direct access to our Level 3 senior administrators via email, ensuring high-quality resolutions without the need for intermediate chat sessions or phone call support..
Here are some of the cases where we find most of time delay in resolution happens due to no cooperation from client side:
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We possess 18 years of expertise in web hosting support via email; however, it has been observed that many clients prefer interacting through chat or phone calls with entry-level staff. This approach may not always be conducive to resolving issues efficiently, as it bypasses the expertise of our senior team members.
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Frequently, we note that clients opt to initiate a phone call or chat session rather than responding to our emails in a timely manner. This lack of response prevents our senior staff from providing the necessary assistance on the same ticket.
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Sending multiple emails regarding the same query with different wording does not enhance understanding or efficiency! We kindly ask you to contribute to our faster and better support by making sure to respond to the same ticket until that same case is there. If you are unsure of your last ticket number, please visit https://billing.webji.in/, navigate to the support ticket section, and continue the conversation on the same ticket if the issue persists.
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Please note that we do not offer technical support over the phone. If you believe that phone support is essential, you may order an administrative callback at https://billing.webji.in/store/addons-sharedreseller-hosting/admin-on-phone-callback-to-you but the same is not recommended as we are not looking here for a charge which we can reply and resolve at no additional cost on email support that is included with web hosting plans.
If you have any questions, feel free to reach out to us via email anytime at support@webji.services
