Please note, depending on the nature & complexity of the query, it may take longer than expected however at WebJi® we have no delay system, and the helpdesk is monitored by seniors to ensure quality checks. Sometimes, it is also noted that sometimes the cases are delayed due to "no timely reply or details shared by the client-side" simultaneously. Sometimes it may be a case that you may not be satisfied with the support agent's reply or for any reason you need a senior's view on your case, which was handled by any of our techs.
- In any of such cases, the first of all we will request is to ensure that no pending details are from your side, so ensure that all the requested information is provided timely to techs from your end.
- Make sure you have provided the technical team with a reasonable time to the technical team to handle your support query as per the complexity of the query.
- If you still need your case escalated to our management team, please fill-up the form at https://myform.dev/app/form?id=6&b=0&js=0&t=0
Kindly note we love and respect user's voices. We believe and trust in words to earn our client's smile. However, some cases, like shared hosting resources limitations, any third-party tool limitations, or any website coding/cms or content-related issues, are not directly in the hands of your web host.
Once the feedback is shared over https://myform.dev/app/form?id=6&b=0&js=0&t=0 our seniors will review it and get back to you via email ASAP. Rest assured, we love to care for the user's voice, and we will be there and glad to help you at our level best.
