First of all, having emails delivered to spam can have one or many issues which we will discuss in this article. There is no one-click magic button solution for spam folder delivery issues. There are certain situations, like having proper IP reputation, spf, dkim, and dmarc records, which we can help you have the same as a service provider. However, not all are in your service provider's hands, as it depends on whether you are hosted on shared hosting or private server, or if you are using a shared IP or dedicated IP for mail server usages + your own mailing usages history.
There are certain things which you need to take care of, like
1. Having no email forwarders to any external email id from any of your hosted email ids on our server
1. Ensure that proper spam protection on your feedback forms, like Recaptcha or related services, making sure you are not sending any form of unsolicited emails, spamming, or bulk mailing.
Many users use the shared server when using shared hosting. No service provider can control each email sent by shared hosting users, as shared hosting has its own limitations. Therefore, if you have sensitive business email usage, upgrade to our premium business email hosting / Gsuite plans or private server plans as per your priorities and budget.
If it is a shared hosting/reseller hosting account
- If you have a feedback form on your website, then make sure you have ReCaptcha protection over there. If you do not use that, you are inviting spamming issues to your email box.
- Make sure you are not sending any form of bulk emailing.
- Make sure you have not disabled the spam filters and ensure you are not having an incoming email forwarder set to any external email id, as that can lead to Gmail spam delivery, as Gmail dislikes too many emails forwarded from the same domain or IP, and that is something not in our control or service support area, as is related to 3rd party decisions of Gmail in this example case.
- As a service provider, we can ensure our shared server IP is not blacklisted in any leading RBL (anti-spam index) and ensure you have proper DKIM, SPF, DMARC records. Other than that, nothing else is in our hands to fix.
- If you have business email usage, we highly recommend you check our business email hosting plans for premium email solutions.
Our business email hosting plans are as mentioned at https://webji.in/email-hosting/
Exclusive features of our business email hosting plans https://billing.webji.in/knowledgebase/4867/Exclusive-features-of-our-business-email-hosting-plans.html
- Or you can upgrade to your own private vps or dedicated server to have a dedicated IP assigned for use with your domain's emails, only to have an isolated entity for your emails.
If it is a private vps or dedicated server of your own
- You can make sure no more spamming or bulk mailing from your server.
- You can buy new dedicated IP as an addon IP by paying the required fee. However, if there is a history of multiple time spam issues from your vps or dedicated server, then additional IP is impossible, as you need to clean your usage history.
- If it is a managed server, our team can check and make sure you have proper SPF, Dkim, and DMC mail records.
- If it's a managed server, our team can check if your IP is blacklisted in any leading RBL and request delisting to any blacklisting after the spam outbreak has been stopped.
- Make sure none of your users are having external email forwarders.
- Make sure your server is having SMTP relay disabled and your forms are using SMTP authentication used in backend coding so that forms can continue to work even after SMTP relay is disabled.
