Please note any form of technical support is possible if a paid SSL is ordered with us, as technical support for free SSL or its related issues will not be possible, as free SSL comes with its own limitations.
If anytime you get error as follows:
Could not issue an SSL/TLS certificate for XXXXXXXX
Details
Could not issue a Let's Encrypt SSL/TLS certificate for XXXXXXXX.
One of the Let's Encrypt rate limits has been exceeded for XXXXXXXX.
See the related Knowledge Base article for details.
That error indicates too many times retry to issue the SSL was done, so you need to wait for a few days to have that limit revoked, by Let's Encrypt, and then after retry for once. Since it's free SSL, there is no point of contact for us. Therefore, any technical support will not be possible in such an error case, other than recommendation to retry after a few days is provided as per error.
If you get such error mentioned above, then the following option are suggested in that case:
1. Either buy a paid SSL from https://billing.webji.in/store/ssl-certificates so that our team can help you with a paid SSL configuration and installation.
2. Or either you need to wait for a few days time and then after to retry if they allow you to issue free SSL after that.
Important suggestion to avoid such error:
1. Always ensure free SSL is issued only if you use our server's name server on the domain name. It is not recommended to try for free SSL without having our server's name server on your domain name, as such error occurs most of the time such error comes in that case.
2. Always try to reissue the certificate only once. If there is any error, it's better to contact us at support@webji.services instead of retry to reissue SSL, as if you keep retrying, it may have that error, and once it's there, no other option than to wait or buy a paid SSL to have instant SSL issued.
