If the website is not working for you the following details are required to be sent from the registered id to support@webji.services to ensure faster and more accurate support.
- URL + Steps to reach error message: Please make sure to share the website URL + steps to reach the error message you are getting. Sometimes situations can be sharing the exact steps is not possible in that case you can mention the same in your email request that it's not possible to share the exact steps. However in that case too sharing at least the error webpage's URL can help our team.
- Screenshot of error message: There are various types of errors that may result in your website not working properly and not all are related to server-side issues. Thus please take a screenshot and share the same in your support request as reading the screenshot details that can help our team identify the issue.
- Your computer IP address: visit checkmyip.com website and share your Ip address shown on this website of your PC so that our team can check if in case your internet IP is blocked in the server firewall for any security reasons such as multiple failed logins attempts etc or not.
If you share these 3 basic details related to the error it can help save time by avoiding multiple replies and our team can be much faster able to resolve or help you on point. Kindly ensure sharing the complete details requested above to avoid delay in solution for the technical issue.
It saves more time when issues are resolved faster than sharing partial details as then our team needs to ask for more information if they need any... in subsequent replies.
