Please note if you have purchased a limited disk space plan and if the disk space overuse happens viz. more disk space used than purchased package limits then your web hosting ac will stop working this as Plesk doesn’t allow more than purchased plan disk usages.
For your help here are the details and some frequently asked questions and their answers:
1. My website is not working due to disk overuse what to do?
Ans: We offer onetime free unsuspend for such cases so if there is a suspected disk overuse you can contact our team via chat on our website https://webji.in or via email at support@webji.services and our team will check and offer you onetime free unsuspend. Kindly note for any disk overuse
1st-time free unsuspend possible with warning and information shared clearly of disk overuse to be fixed by user side or user shall upgrade the ac to higher disk quota plan timely by contacting our support team for a quote for an upgrade if required.
2nd time and onward, if the overuse issue repeats in the same subscription period then INR 500 +18%GST is required to be paid for appropriate system admin time.
2. What is the quickest solution for disk space overuses?
Ans: You can contact our team for a one-time free unsuspend and at the same time can request the team for disk space upgrade plan quote and can have the upgrade done to have an effective and fastest solution. When you upgrade your web hosting plan to a higher package all the data remains as it is so is the safest option.
3. I have removed some files/folders but it does not update the disk usage instantly?
Ans: Please note as informed in question 3 above, Plesk has a daily disk usage recalculation script that runs once per day so permit it 24-48 hrs and it will be auto-updated, the only thing you need to care about is to make sure you delete or free up enough space to shape your account as under purchased plan disk space limits.
4. What is included in total disk usages?
Ans: Files / Folders + Logs + Databases + Backup files generated by user + Email data
How do you know which data can be removed to free up disk space in Plesk?
https://billing.webji.in/knowledgebase/4809/How-to-know-which-data-can-be-removed-to-free-up-disk-space-in-Plesk.html
5. How to avoid such a situation of disk overuse issue?
Ans: You can anytime periodically log in to your Plesk web hosting control panel to check and make sure that you have enough free space and anytime your disk usages reaches 70-80% of package limits it's better to decide in advance for disk space free up by removing unwanted data or either to upgrade timely to avoid any such disk overuses issues.
6. I have recently paid for renewal so will I have to pay for the full tenure of new plan pricing, if in case I upgrade?
Ans: NO, only difference amount and that also to be paid for the remaining service period. So you don't lose any service benefits or service period of the existing paid amount, as you are required to pay only the difference amount.
7. I don’t want to upgrade my plan in that case how can I fix such a disk overuse issue?
Ans: In that case, you need to download a backup of all data and make sure that after taking all required backups only, you delete unwanted files/folders or email ids or recreate email ids if any specific ID space you want to free up. Please note any delete actions are final and delete actions are irreversible thus if you prefer to free up space by deleting some data make sure you have taken offline backup copy at your end before taking such delete action.
For any additional queries, please feel free to contact us at support@webji.services
